Data protection policy
Parties and responsibility for the processing of your personal data
Zenicor Medical Systems AB, 556642-3678, Saltmätargatan 8, 113 59 Stockholm, Sweden, is the supplier of a medical device service, Zenicor-EKG (the Service).
Zenicor is the controller for the processing of personal data (about you as the user) that you share with us when:
- you receive login details and become a user of the Service
- you contact us for support
What personal data about you do we process?
When you become a user of the Service, we register your contact and login details. These details are required for you to be able to use the Service. When you contact us for support, we register your name and contact details with a description of the case. The case description may contain other personal data if you decided to disclose such data to us.
Why do we process your personal data?
Zenicor stores personal data about you as a user and customer in order to be able to supply the Service, perform obligations in relation to you under contracts and give you the best possible experience of the Service. The personal data is used to be able to identify you when you log in, to administer your account, for statistical purposes and to be able to give you relevant information about the Service. The data is also used to monitor or evaluate the Service. When you contact us via any of Zenicor’s communication channels, the information about you is used to be able to manage the case and contact you about the case. We store support cases so that we can improve our service.
With whom do we share personal data?
We use administrative programs to manage and store personal data, as specified in this contact, at sub-processors of Zenicor. Data is stored within the EU/EEA. Zenicor’s sub-processors have obligations regarding the processing of personal data equivalent to those that you, as our customer, have agreed with us, and are specified in the Special Terms and Conditions in the customer contract.
For how long do we save your personal data?
Zenicor saves personal data about you, as our customer, for as long as there is a customer relationship or it is necessary to achieve the purposes described in this policy. On termination of the contract, Zenicor will erase or anonymise your data within a reasonable period of time after notice of termination, unless specified otherwise by another Swedish or EU law, court or public authority. Your data may be saved based on a consideration of interests, if there are security or business reasons. The period for which your personal data, as a user, is stored by us varies depending on the purpose of its collection. Personal data that is processed for invoicing is saved for as long as it is needed as a basis for bookkeeping. Data that is collected when you contact us for support is stored for as long as you are our customer so that we can perform our obligation. After the end of a customer relationship, we may store it, based on a consideration of interests, as evidence if problems should arise. Storage is limited to systems with access control.
What are your rights?
As a data subject of Zenicor, you are entitled, once a year, provided that you have justified reasons, to request a register extract of the data registered about you. You are entitled to have your personal data rectified if it is incorrect, incomplete or misleading, and you are entitled to limit the processing of personal data until it is changed. You are entitled to be forgotten. However, personal data cannot be erased if it is required to perform the contract or if another Swedish or EU law, court or public authority decision stipulates otherwise, and if it needs to be retained, based on a consideration of interests. If you believe that there are no justified reasons, or the consideration of interests is incorrect, you are entitled to object to the processing. You are also entitled to withdraw consent and submit a complaint about the processing to the Swedish Data Protection Authority.
If you would like to know more
If you have any questions about this policy and the processing of your personal data, or if you want to erase or modify incorrect data, you can contact us using the contact details on Zenicor’s website.